Delivering a Healthy WA
North Metropolitan Health Service, Mental Health

Community Relations

Consumer, family, carer and community participation | Complaints Management | Access to records | Mental health history in WA

Complaints Management

Tell us about your experience

Your feedback is important to us.

How to make a compliment, suggestion or complaint:

Woman on the phone

In person: Talk to the staff involved or ask to speak to a senior staff member

OR

Ask for a compliments, complaints and suggestions form (located in reception areas)

Phone: Contact your local Mental Health Service
For contact details please visit the “Service locality guide’ webpage at www.nmahsmh.health.wa.gov.au/services/ and select the type of service you require.

OR

Contact the Stakeholder Liaison Officer on (08) 9242 9612

Write a letter: Address letters to the Stakeholder Liaison Officer or the Area Executive Director (no stamp required) and mail to:

Stakeholder Liaison Officer
North Metropolitan Health Service
Mental Health
Private Bag No 1
P.O. CLAREMONT, WA, 6910
REPLY PAID 83619

Email: Feedback.NMHSMH@health.wa.gov.au

Online: Complete the on-line compliments / complaints / suggestions form at the bottom of this page.

Useful Information to Include
(Particularly if making a complaint)

  1. What happened?
  2. Where / when did it happen?
  3. Who was there?
  4. What would you like to happen?

What happens next?

Compliments are sent to the relevant staff members, their line manager and area executive.

Suggestions are discussed and considered by the services team and where possible improvements are introduced.

Complaints (If unable to be resolved at a local area level) are acknowledged by letter from the Stakeholder Liaison Officer within 5 working days. The issues are then investigated by senior staff from the Mental Health Service and a response provided within 2 to 6 weeks. If the complainant is unhappy with this response they are advised to contact the Health and Disability Services Complaints Office (HaDSCO) which is now the principal complaints management body under the new Mental Health Act 2014 and is an independent government organisation that works impartially to resolve disputes between consumers and health service providers.

Please provide your compliment, complaint or suggestion here

* Please complete if you wish to receive a response

* Name:
* Email:
* Postal address:
Compliment / Complaint / Suggestion (please include date, time and place of event if applicable):

Useful links


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